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Customer support

Solutii complete de contact center prin preluarea eficienta a solicitarilor venite telefonic, e-mail, fax, scrisori, social media.

Ce va oferim

Preluarea si procesarea apelurilor in diverse limbi straine.

Reducerea erorilor

Reducerea erorilor de soft/drive cu automatizarea anumitor procese cu (prin tehnologii CRM, CTI si IVR)


Preluare apelurilor

Preluarea apelurilor care necesita directionarea clientilor catre alte departamente;


Personalizare servicii

Suport in personalizarea si actualizarea serviciilor/produselor la cererea clientului;


Infodesk / Helpdesk

Suport in solicitarea de informatii despre serviciile/produsele utilizate de client (infodesk and help desk);


Solutionare plangeri

Solutionarea plangerilor telefonice sau electronice.